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Online Orders

​Will my order ship tax-free?

If you are located outside the state of New York, North Carolina, Kansas, Indiana, Tennessee, or California, your order will ship tax-free. Orders shipped inside the state of New York, North Carolina…

Updated 2 months ago

Where does Hu ship?

We currently ship to residential/commercial addresses in all 50 states. Hu Kitchen does not currently ship to P.O. box addresses or addresses outside of the United States.

Updated 5 months ago

When will my order ship?

Orders placed before 11am EST on Wednesday will ship the same week. Orders placed after 11am EST on Wednesday will ship out the following Monday. Please note that during peak ordering seasons, it may…

Updated 5 months ago

How does my order ship?

All orders are shipped with guaranteed 2nd day delivery (either by FedEx ground or FedEx 2-day Air, depending on your proximity to our shipping facilities). All Hu Chocolate products are shipped in t…

Updated 5 months ago

What if I am having problems tracking my order?

Uh oh. Sorry about that! It may take up to 24 hours for FedEx to register your shipment status. If your tracking number has not updated after 24 hours or you are having problems with your tracking li…

Updated 5 months ago

Can I update the shipping address on my order?

If your order is shipping to an incorrect address, please email us as soon as possible at support@hukitchen.com. Please keep in mind that once your order has been picked up by the carrier, it may not…

Updated 5 months ago

Do you offer free shipping?

We do! All orders over $75 receive complimentary standard (FedEx 2 Day Delivery) shipping.

Updated 5 months ago

How long will it take for my order to get to me?

Due to large order volumes during the holiday season, orders may take up to 2 weeks to process before being sent out for delivery. All orders are shipped via FedEx 2-day delivery. You will receive an…

Updated 5 months ago

What’s your return policy?

We do not accept returns of chocolate. If you receive an item that is incorrect or damaged in any way, please reach out to us at support@hukitchen.com as soon as possible so that we can help you find…

Updated 5 months ago

I have a discount code but it doesn’t seem to be working on your site. What do I do?

First, make sure that you are entering the code exactly. Our discount codes are case sensitive and should not have any spaces in them. If your code is still not working, you can reach out to us at su…

Updated 5 months ago

Can I use two promo codes for one order?

Unfortunately, no. Discount codes may not be used in combination with any other promotion (including automatic discounts on subscription purchases).

Updated 5 months ago

When will my credit card be charged?

Your credit card (or Paypal account) will be charged immediately after your order is placed.

Updated 5 months ago

What forms of payment do you accept?

We accept all major credit cards, including Visa, American Express, Discover, and MasterCard. We also accept payment through Paypal.

Updated 5 months ago

What can I do if my card is declined?

First, check to make sure that the billing address entered at checkout exactly matches the billing address on record at the issuing bank. For instance, if your address on record is 123 Human Ave., ma…

Updated 5 months ago

How can I update items in my order?

If you would like to update or cancel your order, please reach out to us at support@hukitchen.com as soon as possible. Depending on when your order was placed, we cannot always guarantee that your or…

Updated 5 months ago

How can I check the status of my order?

You will receive status updates on your order via email. You can also download the Arrive app to check the status of your delivery once your order has shipped. If you need additional updates, you can…

Updated 5 months ago

My order has not shipped yet. What do I do?

Most orders will ship within 2 days of placing your order (unless placed after Wednesday at noon, in which case your order will ship out the following Monday). However, some high demand products may…

Updated 5 months ago

My order is missing items. What do I do?

Uh oh! We are sorry about that. Please email us at support@hukitchen.com so that we can help you get the rest of your order as soon as possible.

Updated 5 months ago

I received the wrong items in my order. What do I do?

We are humans and make mistakes from time to time, but that doesn’t mean that you should go without your chocolate. Please email us at support@hukitchen.com so that we can help you get the correct it…

Updated 5 months ago

My order tracking says my package was delivered, but I have not received it. What do I do?

First, check to make sure that FedEx was not rerouted because of a specific instruction associated with your address (some residential/commercial buildings have these pre-set). Then, please reach out…

Updated 5 months ago

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