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Once your order is processed and ready to ship, it will be se nt out via FedEx 2-day Express (Ground or Air, depending on your proximity to our shipping facilities). In the summer months, all Hu Choc…
Updated 11 months ago
At Hu, we stand behind our products and quality controls, and we want your Hu experience to be enjoyed! If you are dissatisfied with your Hu product you purchased from us or one of our authorized sel…
We currently ship to residential/commercial addresses in all 50 states. Hu Kitchen does not currently ship to P.O. box addresses or addresses outside of the United States.
Updated 3 years ago
Orders placed before 11am EST on Wednesday will ship the same week. Orders placed after 11am EST on Wednesday will ship out the following Monday. Please note that during peak ordering seasons, it may…
Uh oh. Sorry about that! It may take up to 24 hours for FedEx to register your shipment status. If your tracking number has not updated after 24 hours or you are having problems with your tracking li…
If your order is shipping to an incorrect address, please email us as soon as possible at support@hukitchen.com. Please keep in mind that once your order has been picked up by the carrier, it may not…
We do! All orders over $75 receive complimentary standard (FedEx 2 Day Delivery) shipping.
Due to large order volumes during the holiday season, orders may take up to 2 weeks to process before being sent out for delivery. All orders are shipped via FedEx 2-day delivery. You will receive an…
First, make sure that you are entering the code exactly. Our discount codes are case sensitive and should not have any spaces in them. If your code is still not working, you can reach out to us at su…
Unfortunately, no. Discount codes may not be used in combination with any other promotion (including automatic discounts on subscription purchases).
Your credit card (or Paypal account) will be charged immediately after your order is placed.
We accept all major credit cards, including Visa, American Express, Discover, and MasterCard. We also accept payment through Paypal.
First, check to make sure that the billing address entered at checkout exactly matches the billing address on record at the issuing bank. For instance, if your address on record is 123 Human Ave., ma…
If you would like to update or cancel your order, please reach out to us at support@hukitchen.com as soon as possible. Depending on when your order was placed, we cannot always guarantee that your or…
You will receive status updates on your order via email. You can also download the Arrive app to check the status of your delivery once your order has shipped. If you need additional updates, you can…
Most orders will ship within 2 days of placing your order (unless placed after Wednesday at noon, in which case your order will ship out the following Monday). However, some high demand products may…
Uh oh! We are sorry about that. Please email us at support@hukitchen.com so that we can help you get the rest of your order as soon as possible.
We are humans and make mistakes from time to time, but that doesn’t mean that you should go without your chocolate. Please email us at support@hukitchen.com so that we can help you get the correct it…
First, check to make sure that FedEx was not rerouted because of a specific instruction associated with your address (some residential/commercial buildings have these pre-set). Then, please reach out…
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